Refund Policy

Purchases of One Coat credits are processed by Paddle, our authorized reseller and merchant of record. All refunds are handled by Paddle in accordance with the Paddle Refund Policy, which applies to every purchase.

How to request a refund

Use the "Refund" or "Manage" link in your Paddle email receipt, or visit paddle.net and select "Request a refund." You can also email elson@thebytequill.com and we'll help. Approved refunds are returned to your original payment method.

Service credits

Separately from any payment refund: if a preview fails to generate, the credit it used is returned to your balance automatically, so you only spend credits on previews you actually receive.